At Plushed Limited, we are dedicated to providing our customers with top-quality furniture and a delightful shopping experience. To ensure your satisfaction, we offer a 30-day refund and returns policy for all purchases made on our website. Our policy guarantees that if, for any reason, you are not entirely satisfied with your purchase, you can request a refund or return within 30 days of receiving your order.

Guarantee: Making Informed Decisions
We want our customers to make well-informed decisions when purchasing from Plushed Limited. Therefore, we encourage you to carefully read the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns, our customer service team is always available to assist you.

Eligibility for Refund and Returns: Ensuring Original Condition
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more information on eligibility, our customer service team is ready to provide you with further details.

Circumstances for Refund and Returns: Addressing Specific Situations
We offer refunds and returns for products that fall under the following circumstances:

  1. Defective or damaged products delivered by our shipping service provider or delivery personnel.
  2. Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  3. Unopened products in their original packaging that have never been used.

Refund and Returns Process: Simple and Hassle-Free
To ensure a smooth refund and returns process, please send us an email at [email protected] within 30 days of receiving your order, explaining the reason for the refund/return. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive your returned package, we will carefully inspect it and issue a refund within 3-5 business days. Kindly note that customers are responsible for all shipping costs associated with the return process, and we accept refunds in USD currency.

Exchanges: Ensuring Customer Satisfaction
We understand that there may be instances where an exchange is necessary to meet your specific needs. If you would like to exchange a product, please contact us using the contact form available on our website. Our team will be delighted to assist you and facilitate the exchange process to ensure your satisfaction.

Requirements for Refund and Returns
To initiate a return or refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and the item must be returned in its original condition within 30 days of receiving your order. Please note that our refund/return policy is only valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

Refund & Returns Policy: Satisfaction Guaranteed
Thank you for choosing Plushed Limited as your preferred shopping destination. We genuinely value your satisfaction and are dedicated to ensuring a positive shopping experience. To uphold this commitment, we offer a 30-day refund and return policy to ensure your complete contentment with your purchase.

Initiating a Refund or Return
If, for any reason, you are unsatisfied with your order, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, kindly provide us with the following information:

  1. A clear photograph of the shipping label affixed to the package.
  2. Photograph(s) or video(s) demonstrating any issues with the item(s), such as wrong, imperfect, or damaged product(s).

Verification and Return Instructions
Upon receiving your refund or return request, we will carefully review the provided evidence to verify your order. If necessary, we will provide you with detailed instructions for the return process. Please note that we cannot accept returned packages without prior approval. For your return to be eligible for a refund or exchange, it is crucial to follow our guidance. We will furnish you with the return address via email, and you must provide us with the shipping label and tracking number for the returned package.

Return Address
Please ship all products for return to the following address:
Company address in United Kingdom:
Address: Flat 404, Tovell Court, 1 Rolfe Terrace, London, England, SE18 6AJ
Company address in United State:
Address: 960 Graham Ave, Monessen, PA 15062, United States

Payment and Restocking Fees
We accept payments in USD and do not charge any restocking fees. Rest assured, returning an item within the specified timeframe will not incur any additional costs beyond the necessary shipping expenses.

We genuinely hope that this updated version of our refund and returns policy provides you with clear information and enables you to make well-informed decisions when shopping with Plushed Limited. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you every step of the way.

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